We want you and your little one to love every order. If something isn’t right, here’s how returns and refunds work.
Return & exchange window
You may request a return or exchange within 7 days of delivery.
Condition of returned items
- Items must be unworn, unwashed and undamaged.
- Original tags, labels and packaging must be intact.
- Please include the invoice or order number.
Non-returnable items
For hygiene and safety reasons, innerwear, socks and clearance/final-sale items cannot be returned or exchanged unless they arrive damaged or defective.
How to start a return
Email sandcastleclothing@gmail.com or WhatsApp +91 97175 15990 with your order number, the item(s) you’d like to return, and the reason. For damaged or wrong items, please attach photos. We’ll guide you through the next steps and, where applicable, arrange a pickup.
Exchanges
Happy to exchange for a different size or style, subject to availability. If the new item differs in price, the balance will be collected or refunded accordingly.
Refunds
- Once we receive and inspect your return, we’ll notify you of approval.
- Prepaid orders: approved refunds are processed to your original payment method within 5–7 business days (your bank may take a little longer to reflect it).
- COD orders: refunds are made via UPI or bank transfer — we’ll collect those details when you request the return.
- Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
Damaged, defective or wrong items
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos and we’ll make it right at no cost to you.
Order cancellations
Orders can be cancelled for a full refund any time before they are dispatched. Once dispatched, our standard return policy applies.
Need help?
Email sandcastleclothing@gmail.com or WhatsApp +91 97175 15990 (Mon–Sat, 10:00 AM – 7:00 PM IST).